Refund policy
Last updated: May 2026
Thank you for shopping at Velmont Official
If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods.
To exercise Your right of cancellation, You must inform Us by email:
info@velmontofficial.shop
We will reimburse You no later than 14 days from the day on which We receive the returned Goods.
Conditions for Returns
To be eligible for a return:
The Goods must have been purchased within the last 14 days
The Goods must be unused and in original packaging
The Goods must be in the same condition as received
The following Goods cannot be returned:
Personalized or custom-made products
Final sale items
Used or damaged items caused by improper handling
Returning Goods
You are responsible for the cost and risk of returning the Goods.
Return address:
Velmont Official
R. Padre Adolfo de Magalhães 3
5400-376 Chaves
Portugal
Contact Us
Email: info@velmontofficial.shop
Website: velmontofficial.shop